Yangpunowhas49institu-tionsprovidingservicesformorethan6,500agedcitizens.Withso-cietybecomingincreasinglyaging,moreandmorefamiliesneedtode-pendoninstitutionsfortakingcareoftheagedpeopleandtheservicequalityfortheagedisfacingtre-mendouschallenge.YangpuDistrictAssociationofInstitutionsProvidingServicesfortheAgedhaskickedoffoneuniformtelephonenumbertosupervisethesector:25017719.

　　Theoldpeople,familymem-bersoftheoldpeopleandinstitu-tionsprovidingservicesforthemallhavetheirownpositionsandin-terestexpectations.Withoutsmoothcommunication channels, smallcomplaintsmayevolveintobigproblems.Thereisnogovernmentguidedpriceforsuchinstitutions;anypricechangecantriggerissuesamongthethreeparties. Somefamilymembersdonotunderstandpracticesoftheindustryandalwaysquestiontheservices.Thefunctionofthesupervisiontelephoneistosolvethecontradictionsatbuddingstageandprovidedirectandrapidservicesforallthesethreeparties.

　　Notlongago,afamilymemberofanoldpersonlivinginaninsti-tutioncalledYangpuDistrictAsso-ciationofInstitutions ProvidingServicesfortheAgedtocomplainabouttheinsufficientfacilitiesofacertaininstitution.Theinstitutionwassaidtohavenoheatingequip-mentandsupplynohotwaterinthebathroom.Theoldmancouldnothaveabathinonemonthforfearofcoldnessandmobilityproblems.Thesocietycontactedtheinstitutionforinvestigationandverification.Accordingtotheinstitution,thereisheatingequipmentinthebathroomandthereisnolimitinhotwater.Eveniftheoldpeoplecannothaveabathalone,theywillhavenursestocleantheirbodieswithwarmtowelseveryday.Hotwatercanbesup-pliedanytime.Theassociationre-questedtheinstitutiontocontactthefamilymemberwhomadethecomplaintsandmakesuretheywillbesatisfiedwiththeservicequality.Meanwhile,theassociationassignedpeopletotheinstitutionforfieldcheck.

　　Therewasn’tauniformsu-pervision telephone number forsuchinstitutions.Nowtheassoci-ationhasarrangeddedicatedstafftotakecareofthislineandkeepaformalrecordofallphonecallsandletters.Alltheinformationwillbekeptconfidential.“Wewillinvesti-gatewhetherthecomplaintsaretrueornotandanswerallinquiriesaccordingtoregulationsandrelatedmanagementmethodsofthein-dustryonthesameday.Ifthequestionsaretoocomplicated,wewillpromisetogivefeedbackwithinacertainnumberofworkingdaysafter explaining the reasonstopeopleontheothersideofthephone,”saidrelatedprincipaloftheassociation.